PAYMENT - We accept Visa/MasterCard/Cash. Payments for our services can be paid in full at the time of booking or on our first day of service. We accept Visa/MasterCard/Check/Cash. Please leave Gratuities in pet sitters name when using a check or cash. Please visit our online service to enter your credit card information or call the office if you wish to pay with credit card.
CANCELLATIONS - 24 hour notice is required. Any cancellations made after 7 A.M. on the day of a scheduled service or series of services are non refundable. You can leave a voice message at the office prior to 7 A.M. the day of the visit. All remaining paid services will be given a credit and can be used for further services.
HOLIDAY PAYMENTS AND CANCELLATIONS - All reservations for Thanksgiving, Christmas and New Year’s must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations one week prior to first visit are 25% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations less than one weeks notice is non-refundable.
HOLIDAY CHARGE – In order to thank our sitters for their wonderful service on a holiday, an additional holiday fee of $5 per service will be added for the following days: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.
LATE NIGHT OR EARLY MORNING VISITS - Visits made between the hours of 8:00 pm and 7:00 am are subject to an additional $5 per visit.
SAME DAY SERVICE REQUESTS – In order to best serve our clients, we do accommodate same day service requests when available. Any service booked less than three (3) hours notice are subject to an additional surcharge of $5 per visit. For faster service, please call our office for these requests.
